what is ECAH’s hours of operation, are you available on evenings and weekends?

We are available 24 hours a day, 7 days a week. Please feel free to contact us by phone or email.

Can I be assured of the employees you send to me?

Yes! Our employees have completed a very thorough recruitment process; they are assessed for the level of knowledge and expertise. Prior to our employees starting employment with us, they must provide us with professional references and their credentials are verified. Our company is a member of the ontario home health care providers association.

I have a family member who is in their own home and terminally ill. Can you help me care for her?

Community care access centre (ccac) will assess the needs of clients wishing to remain in their home. The ccac will initiate service for your mother as you wish. If you require additional help for your loved one, you may purchase services, such as shopping, companionship, cooking etc. Privately either through our company or by calling other service providers in your community.

What is the difference between registered staff and non-registered?

Registered employees are certified by the college of nurses of ontario and are accountable to the public and responsible for insuring that her/his professional practice and conduct meet the standards of the profession. Their licenses are renewed annually.

Personal support workers are home support workers or personal support who provide personal care in facilities and homes, activities in the home such as light housekeeping, shopping and companionship.

My father is in the hospital and will be in there for a while. How can you help?

A member of our clinical team will contact you and discuss your specific needs when he is discharged. In all likelihood, he will require the service of a personal support worker and not necessarily registered staff.  The hours of service can be arranged for a time that best suits you and/or your loved one, from a minimum of three hours up to twenty-four hour care.  Our employees are supervised by a nurse manager.  They may only need a personal support worker to be with them so that they aren’t left alone, especially at nights.

Do you have minimum hours per day for which you can be contacted?

Yes! Usually it is three hours, but in special circumstances we can arrange for less. It is also dependant on the availability of our employees within your local area.