FREQUENTLY ASKED QUESTIONS
Questions about In-Home Care Services
Who benefits from in-home care?
Anyone who needs assistance to function independently at home. At ECAH, you can get as little as an hour of help or as much as 24 hours a day, depending on your specific needs.
How quickly can in-home care services begin?
As quickly as you need them. We provide a reliable, compassionate, affordable caregiver on your timeframe, according to your needs.
Where are ECAH Care services available?
We have an ever-increasing number of locations throughout the GTA. Find the Preferred Care at Home office nearest you.
What if I’m not living in my house? Can I still obtain your services?
Yes. Our services can be provided at hospitals, rehabilitation facilities, nursing homes, assisted living facilities or your home. Where and how you receive services is up to you.
Questions About the Caregivers
How are ECAH caregivers selected?
Our founders have been providing in-home care since 2019, so we understand what makes a quality caregiver. All our caregivers are first and foremost compassionate people with a heart for seniors. In addition, every caregiver goes through a seven-step screening process, which includes criminal and abuse background investigations
Can I choose my caregiver?
You’re in control of who cares for you. Before services are started, your professional care coordinator visits you for a free home evaluation. The information he or she gathers is designed to help select your caregiver and make an ideal match-up. Then, we always advise that you have a special face-to-face interview with your potential caregiver. If for any reason this person doesn’t meet your expectations, a simple call to the office is all that’s needed to make a caregiver change. We strive for 100-percent client satisfaction.
What happens in an emergency?
Our 24-hour on-call personnel are ready to promptly provide that emergency replacement should the need arise.
How much do your in-home care services cost?
With our commitment to high-quality, affordable care, our live-in rates are generally half of what many other organizations are charging for their services.
LEARN MORE ABOUT ECAH
ECAH(Easy Care at Home) is a health-tech company that simplifies finding care at home for self or a loved one. ECAH came into being through personal observation of challenges faced in finding quality care at home for a loved one. We at ECAH are extremely committed and incredibly passionate about improving the quality of care while reducing the cost of care for the communities.